Refund and Cancellation Policy — MatchPoint

Last updated: 31 May 2026

This policy explains refunds and cancellations for MatchPoint, operated by Gracile Pereira (UK sole trader). It forms part of our Terms of Service.

1. Per-tournament payments (one-time)

When you create a paid tournament, you pay a one-time fee that unlocks that specific tournament. Because access to the paid features is provided to you immediately on payment, these fees are generally non-refundable once the tournament has been created and the setup tools unlocked.

We may, at our discretion, provide a refund if:

  • you were charged in error or charged twice, or
  • a technical fault on our side prevented you from using the tournament you paid for and we were unable to resolve it.

To request a refund, contact [email protected] within 14 days of payment, with your account email and the tournament name.

Note on your statutory rights: UK consumers have a 14-day right to cancel certain digital purchases, but this right can be lost once you agree that the service begins immediately and acknowledge the loss of the cancellation right. The checkout/consent flow should capture this acknowledgement — confirm the exact wording with a qualified reviewer.

2. Club subscription (recurring)

  • You can cancel your subscription at any time via the billing portal. Cancellation stops future renewals.
  • When you cancel, your subscription remains active until the end of the current billing period (you keep unlimited-tournament access until then); we do not provide partial refunds for the unused part of a billing period unless required by law.
  • We do not automatically refund past subscription payments. If you believe you were charged in error, contact us.
  • Tournaments you created while subscribed remain accessible after your subscription ends; only the ability to create new ones reverts to per-tournament pricing.

3. Price changes

We may change prices for future purchases or renewals. We will give reasonable notice of subscription price changes before they take effect; the new price applies from your next renewal.

4. How to contact us

For any refund, cancellation, or billing question: [email protected] — please include your account email and, where relevant, the tournament name or payment date so we can help quickly.

5. Chargebacks

If you have a problem with a payment, please contact us first — we can usually resolve issues faster than a bank dispute. Raising a chargeback without contacting us may result in suspension of your account pending resolution.